Salon Policies & Etiquette

Booking & Cancellation Policy

We're all about making things easy for you. Booking your appointment is as simple as hopping online or giving us a call. If you're planning more than 8 weeks in advance, feel free to drop us an email too.

Something's come up? No problem. Just remember to let us know at least 24 hours in advance so we can make your spot available for another hair enthusiast.

Remember, if it's your first time getting a colour treatment with us, or it's been more than six months since your last colour, we'll need you to swing by our salon at least 48 hours before your scheduled appointment for a compulsory skin test. This is to ensure your hair is ready and raring to go for the transformation.

If you are unsure what to book or you are changing your colour please book a complimentary consultation a week beforehand with the stylist you are booking. This also gives you time to think about their recommendations.

In the case of late cancellations (within 24 hours of your appointment), we do have a small fee: £25 for the first time, £35 for the second, and £45 for the third. If you miss your appointment without notice, we'll need you to cover 50% of the total service cost before rebooking.

As a cozy, boutique salon, every appointment counts towards keeping our doors open and our stylists busy.

Salon Etiquette

We want your time at Crown London Salon to be nothing short of amazing. To help, we've put together a few simple guidelines:

1. Please arrive on time. If you're running more than 15 minutes late, we may need to reschedule.

2. To maintain our intimate salon vibe, we kindly ask that you visit solo and limit the belongings you bring.

3. Keep phone calls and device volumes low to maintain a tranquil atmosphere for all.

4. Maintain good posture during your haircut by keeping your legs uncrossed.

5. Avoid touching your hair while your colour is processing to prevent stains or uneven coverage.

If you have any questions, don't hesitate to reach out to ann@crownlondonsalon.com.

Children Policy

We primarily cater to clients over 18. However, we do welcome under-18s between 10:00-13:00, provided they're at least 15 years old.

Please note that we only offer haircuts for this age group and parents will need to drop off and return for pick up rather than wait in the salon.

These appointments should be booked via email to info@crownlondonsalon.com so we can ensure our licensing objectives are met.

Have you heard about our 18th Birthday Hair Cut and Colour Makeover Package? It's the ultimate treat for those reaching this milestone and wanting to try colour for the first time.

The package includes a drink, gift, and of course, a fabulous new hairdo. It's a perfect motivation for those teens eager to colour their hair to wait and have it professionally done. Please note this package is only suitable if the hair has not been previously coloured. T&Cs apply.

Frequently Asked Questions

Please reach us at info@crownlondonsalon.com if you cannot find an answer to your question.

Can I bring my little one or my unwell child to my appointment?

While we absolutely adore children, our salon is filled with all sorts of exciting things that may not be safe for them (hello, sharp scissors and funky chemicals!). Plus, our cozy salon is designed as a peaceful escape for our guests. So, for everyone's safety and relaxation, we kindly ask that you enjoy your salon time as a bit of "you" time.

I've already had a skin test at a different salon. Do I need another one here?

Yes, you do! Every salon is unique, just like you, and we use a fantastic, natural, ammonia-free brand called Natulique. It's a big hit in Scandinavia but a rare find in London, so it's unlikely you've encountered it before. And because allergies can pop up out of nowhere (and trust us, they're no fun), we insist on a skin test 48 hours before colouring. Better safe than sorry, right?

I'd like to try a different stylist at Crown London, but I don't want to upset my current one. What should I do?

Oh, don't you worry! We're all one big, happy family here at Crown London. Everyone's on the same team, so feel free to try any stylist you like. After all, a little change can be a good thing! We promise we won't take it personally – we know how busy life can get!

I'm not happy with my hair. What's my next step?

Your happiness is our top priority! If something about your 'do isn't quite right, let us know within a week of your service. If it's just a tiny tweak you're after, book a cutting consultation with your original stylist. For everything else, you can email our super helpful manager, Ann, at ann@crownlondonsalon.com. She'll sort you out!

Is a blow-dry included with my colour service?

We like to keep things flexible around here, so we've priced our colour work and blow-dries separately. That way, you can decide if you want to just have a blow-dry or go all out with a cut and blow-dry to complete your new colour look!

How long will I be spending in the salon chair?

For most of our styling and cutting services, you'll be in and out in about an hour. But if you're planning on a colour transformation, expect to be pampered by us for 3 hours or more, especially if you're also getting a cut and blowdry. Don't forget to add on an hour for the colour to really take hold!

Should I wash my hair before a colour service?

We say, let your natural oils do their thing! They act like a protective barrier during the colouring process, so no need to wash your hair on the same day. But remember, too much of a good thing can be bad, so skip the dry shampoo or spray-on colour before your appointment

Will I be charged if I have to cancel late because I'm not feeling well?

We do have an automatic late cancellation and no-show fee, but if you're feeling under the weather and believe there's a good reason to skip the fee, let us know! Email Ann at ann@crownlondonsalon.com. Remember, we're a small but passionate team, and last-minute changes can be a bit of a hurdle for us.

What happened to the salon dogs?

Our adorable salon pups! They're enjoying a quieter life these days. As much as they loved the salon energy, we found they're happier and calmer away from the hustle and bustle. But fear not! They're still a huge part of the salon family – they're just taking a well-deserved break.

Salon Policies & Etiquette

Booking & Cancellation Policy

Salon Etiquette

Children Policy

Frequently Asked Questions

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